وظيفة منسق خدمات المرضى شاغرة لدى مستشفى الصفوة من ماجستي في الرياض

Roles and Responsibilities:

1. Respond to Patient Inquiries:

• Handle patient questions provide accurate information about services and explainhospital policies and procedures.

2. Greeting Patients and Callers:

• Welcome all patients and callers through the hospital’s dedicated phone number.

3. Appointment Scheduling:

• Manage incoming calls from patients and schedule appointments efficiently usingthe hospital’s system.

4. Complaint Resolution:

• Forward customer complaints to the Patient Relations Department to investigateroot causes and ensure satisfactory resolution.

5. Scheduling Tools:

• Utilize scheduling software to offer available appointment slots.

• Coordinate with patients to align times with physician availability.

6. Patient Interaction:

• Communicate clearly with patients, answer inquiries, and provide necessarysupport and guidance.

7. Emergency Response:

• Respond promptly to emergency calls and provide immediate support todistressed patients.

8. Managing Communications:

• Receive, direct, and respond to telephone and WhatsApp messages professionallyand promptly.

9. Service Quality over Speed:

• Answer all calls efficiently without compromising the quality of service.

10. Rescheduling Appointments:

• Manage appointment changes and rescheduling in case of any updates to theclinic schedule.

11. Continuous Development:

• Participate in regular training programs and skill development sessions to improveservice quality.

12. Clinic Schedule Coordination:

• Collaborate with the head nurse to manage changes in the physician’s clinicschedule, including day changes or cancellations.

13. Patient Consultations in Clinic:

• Meet with patients to discuss procedure or operation details and respond to allrelated questions.

14. Pre-Operation Preparation:

• Schedule the operation and explain pre- and post-operative instructions.

• Prepare and confirm the financial contract and ensure patient understanding.

• Follow up with the patient to complete deposit payments at reception.

• Submit the patient's file to the admission office for procedure preparation.

• Confirm the patient’s arrival time and provide instructions (e.g., fasting).

• Visit the patient in their room, maintain communication, and manage post-opappointments and questions.

• Schedule follow-up appointments with the physician.

• Refer patients to additional departments (e.g., Nutrition, Physiotherapy,Dermatology) as needed to support the treatment plan.

• Ensure ongoing communication for a seamless and supportive patient experience.

15. Safety Commitment:

• Actively participate in all required safety trainings, drills, and activities as outlined inthe Matrix of Staff Drill/Training Requirements.

Knowledge, skills, and abilities:

1. Core Skills and Competencies

• Excellent communication, problem-solving, and organizational skills.

• Ability to perform effectively under pressure and meet customerexpectations.

• Strong interpersonal skills with the ability to work independently andcollaboratively in a team.

• A positive, proactive, and professional attitude.

2. Technical Proficiency

• Experience with hospital information systems, electronic medical records,and scheduling tools.

• Proficient in Microsoft Office Suite and digital communication platforms.

3. Customer Service Excellence

• Patient-focused with strong service orientation.

• Ability to handle sensitive and confidential information with discretion.

4. Time Management & Multitasking

• Effective time management and prioritization in a fast-paced environment.

• Skilled in managing multiple tasks simultaneously.

5. Language Skills

• Clear and empathetic communicator.

6. Adaptability & Growth

• Flexible and open to changes in processes and systems.

• Committed to continuous learning and development.

Experience:

While prior experience is not typically required for entry-level positions, candidates applying for mid to senior-level roles are expected to have a minimum of 2 years of relevant experience, particularly in coordinator roles.