وظيفة مدير نجاح العملاء شاغرة لدى Fursan Travel في الرياض

Job Responsibilities

• Manage and maintain strong relationships with Fursan’s corporate clients to ensure customer satisfaction, retention, and maximum value from the company’s travel services and solutions.
• Lead the implementation of client programs and ensure all requirements are delivered within agreed timelines in coordination with relevant departments.
• Communicate client needs, expectations, and business objectives clearly to Customer Service, Finance, IT, and Operations teams.
• Handle escalated client issues, coordinate timely resolutions, and ensure a high level of service quality.
• Conduct regular client review meetings to evaluate performance, gather feedback, identify improvement opportunities, and strengthen client relationships.
• Develop and implement client communication plans to keep customers informed about travel industry updates, new services, policy changes, and relevant market developments.
• Organize training sessions and educational seminars for client booking teams to improve their knowledge of Fursan’s booking tools, travel services, and procedures.
• Prepare and deliver client presentations, business reviews, and contract renewal proposals in coordination with relevant stakeholders.
• Develop client success plans aligned with business objectives, identify opportunities to improve service delivery, and support account growth.
• Monitor client performance and satisfaction through regular reports, highlighting achievements, challenges, and the value delivered.
• Maintain accurate client records, contact details, business requirements, and communication history.
• Identify opportunities to increase client engagement, improve retention, and strengthen long-term business partnerships.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Hospitality, Tourism, or a related field, or equivalent relevant experience.
• Saudi national.
• Minimum of 3 years of relevant experience in Customer Success, Account Management, Client Relationship Management, or Corporate Travel.
• Strong understanding of customer relationship management and client retention practices.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Proficiency in English, both written and spoken.
• Strong presentation, negotiation, problem-solving, and stakeholder management skills.
• Ability to manage multiple client accounts, coordinate cross-functional teams, and meet deadlines.