وظيفة أخصائي تنفيذ عملاء OFR شاغرة لدى DHL Global Forwarding في منطقة مكة المكرمة
OFR Customer Implementation Specialist
تفاصيل الوظيفة
تعلن DHL Global Forwarding عن توفر وظيفة أخصائي تنفيذ العملاء (OFR Customer Implementation Specialist) في جدة، منطقة مكة المكرمة. ستعمل على تطوير وإدارة خطط وعمليات العملاء لتقديم عمليات لوجستية فعالة في سلسلة التوريد لعملاء محددين باستخدام وسائل نقل متعددة، ودعم فريق المبيعات وفقاً لاستراتيجية العمل.
المهام والمسؤوليات
- تنفيذ خطط وعمليات العملاء لضمان كفاءة العمليات اللوجستية
- تنفيذ وإدارة وتحديث الطلبات الواردة عبر النظام بما في ذلك الطلبات الخاصة وغير المخصصة
- ضمان تدفق البضائع والمعلومات عبر سلسلة التوريد العالمية للعميل وحل مشكلات الطلبات/التسليم
- دعم فريق المبيعات والاستجابة لطلباتهم التشغيلية مثل عروض الأسعار، إدارة الاستثناءات، مراجعة الحسابات التاريخية، تصحيحات الفواتير
- الإشراف على تسليم جولات النقل ومراقبة ربحية الجولة وجودة الخدمة والتوقيت
- الرد على استفسارات العملاء فوراً بما في ذلك زيارات العملاء وفهم متطلباتهم
- تتبع السعات المتاحة وضمان الاستخدام الأمثل وفق الأهداف المحددة
- حل المشكلات التي تنشأ في الأنشطة التشغيلية ورفع التقارير للإدارة حول الأحداث والاستثناءات
- تحديث الأنظمة بأحدث المعلومات عن نقص المنتجات وتواريخ التسليم المتوقعة وتغيرات الأسعار
- إعداد تقارير عن استفسارات العملاء واتجاهات المبيعات وشكاوى العملاء ومشكلات التسليم/الخدمة وأسباب إرجاع المنتجات وتقييم كفاءة الأداء التشغيلي
- التفاعل مع أقسام العمليات اللوجستية الأخرى وخدمة العملاء والمستودع لضمان سير العمل بسلاسة
- الامتثال لمعايير وإجراءات التشغيل لتقديم خدمة عملاء فعالة ومنخفضة التكلفة
- دراسة وحل المشكلات اليومية في عمليات العملاء وتنفيذ ممارسات تركز على زيادة الفعالية والكفاءة
- التواصل مع الأقسام المتخصصة والأطراف الخارجية مثل مقدمي الخدمات الخارجيين
- بناء علاقات تعاونية قوية مع مدراء DHL وفهم اهتمامات العملاء وأصحاب المصلحة
- تقديم التوجيه الفني للمدراء والموظفين
الشروط والمتطلبات
- درجة البكالوريوس أو ما يعادلها من الخبرة/المؤهلات
- خبرة لا تقل عن 4 سنوات
المزايا
- فرص في شركة عالمية للمساهمة بأفكارك ومهاراتك نحو تحقيق أهدافنا المشتركة
- إمكانية التطوير الوظيفي
- راتب تنافسي
عرض النص الأصلي للإعلان
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who moves mountains even across oceans? You do.- DHL Global Forwarding has an opening for a OFR Customer Implementation Specialist in Jeddah, Saudi Arabia. Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.
Join us in connecting people and improving lives!
In this OFR Customer Implementation Specialist position
Education Level
We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Who moves mountains even across oceans? You do.- DHL Global Forwarding has an opening for a OFR Customer Implementation Specialist in Jeddah, Saudi Arabia. Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.
Join us in connecting people and improving lives!
In this OFR Customer Implementation Specialist position
- Execute customer operations plans and processes to deliver efficient logistics processes
- Execute, manage and update orders received via the system including special and non-assigned orders
- Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues
- Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
- Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
- Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
- Track the available capacities and ensure optimum utilization as per the set objectives
- Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
- Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
- Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
- Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
- Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service
- Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency
- Connect with and influence other specialist departments and 3rd parties e.g. external service providers
- May convince others to accept new concepts, practices, and approaches
- Build strong, trusting cross-functional relationships with DHL managers
- Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
- Provide technical guidance to line managers and employees
- Individual contributor who may manage two or fewer employees
- May direct the work of other lower level professionals or manage processes and programs
- Coach and review the work of lower level professionals
Education Level
- Bachelor’s Degree or equivalent experience/qualification
- more than 4 years
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than :30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
المصدر: LinkedIn - أُضيفت للموقع في 20 أكتوبر 2026
رقم الإعلان لدى المصدر: 4481570223
رقم الإعلان لدى المصدر: 4481570223
