تفاصيل الوظيفة
نحن في NTT DATA, Inc. نبحث عن منسق تسليم الخدمة (Service Delivery Coordinator) للعمل في الرياض.
نبذة عن الوظيفة
منسق تسليم الخدمة هو مسؤول إداري كبير يعمل بشكل وثيق مع فريق تسليم الخدمة للمساعدة في ضمان الالتزام بالعمليات داخل بيئة العميل والحفاظ على درجة عالية من رضا العملاء عبر جميع المهام. يساهم هذا الدور في تنسيق المهام الإدارية العامة، وكذلك التواصل مع أصحاب المصلحة الخارجيين و/أو العملاء. يظهر منسق تسليم الخدمة فهماً لبيئة تسليم الخدمة ومصالح أصحاب المصلحة.
المهام والمسؤوليات
- ضمان إدارة شكاوى العملاء التي يتعامل معها فريق تسليم الخدمة.
- دعم إدارة جميع التحديثات للحسابات المتعاقد عليها ضمن محفظة الفريق، وتسهيل وضمان التنفيذ في الوقت المناسب للتغييرات القياسية داخل حسابات العملاء.
- ضمان تحقيق جميع المخرجات باستخدام أفضل الممارسات وفقاً لاتفاقيات مستوى الخدمة ومؤشرات الأداء الرئيسية المتفق عليها.
- دعم فريق تسليم الخدمة من خلال الحصول على المعلومات الصحيحة لتلبية متطلبات العملاء.
- تنسيق الاجتماعات مع العملاء والموردين وأصحاب المصلحة الداخليين/الخارجيين الآخرين.
- جمع معلومات الإدارة اللازمة لتحديث وإنتاج تقارير خدمة العملاء والتقارير الداخلية.
- المساعدة في إكمال تقارير الحوادث ومحاضر الاجتماعات وغيرها من اتصالات العملاء حسب الحاجة ووفقاً لموافقة أصحاب المصلحة المعنيين.
- الحفاظ على دقة كتيبات العمليات و/أو الإجراءات والجداول الزمنية، وتسهيل المراجعات السنوية لجميع الكتيبات الخاصة بالفريق.
- نشر تحديثات كتيبات العمليات و/أو الإجراءات إلى أصحاب المصلحة باستخدام قنوات اتصال إدارة الإصدار.
- المساعدة في الأعمال اليومية مثل حفظ الملفات وإدارة البوابة الإلكترونية وصيانة سجلات العملاء، بالتنسيق مع الفريق القانوني لضمان حفظ عقود العملاء في أنظمة إدارة المستندات.
- التواصل مع مجموعات تسليم الخدمة لضمان تسليم الإجراءات بسلاسة.
- الالتزام بإجراءات الحوكمة لجميع طلبات إنشاء الإجراءات غير القياسية، وتنسيق العملية أو تعليمات العمل ضمن إجراءات إدارة الإصدار.
- تحديد وتنفيذ تحسينات العمليات لضمان أفضل مشاركة في التسليم، وإبلاغ أصحاب المصلحة المعنيين بذلك.
- أداء أي مهام أخرى ذات صلة حسب الحاجة.
الشروط والمتطلبات
- شهادة الثانوية العامة ذات الصلة بالإضافة إلى تدريب مهني.
- يفضل أن يكون المرشح في طور الحصول على شهادة ITIL.
- خبرة مثبتة في دور مماثل.
- خبرة مثبتة في دور خدمة العملاء أو دور إداري.
المهارات المطلوبة
- القدرة على التكيف مع المتطلبات والسيناريوهات المختلفة.
- مستوى عالٍ من الانتباه للتفاصيل ونهج استباقي في العمل.
- الموثوقية والقدرة على إنتاج عمل عالي الجودة.
- مهارات تواصل كتابية ولفظية جيدة.
- القدرة على بناء علاقات عمل فعّالة مع مجموعة متنوعة من أصحاب المصلحة.
- القدرة على العمل بشكل جيد ضمن بيئة فريق.
- توجه قوي نحو ضمان رضا العملاء وجودة تسليم الخدمة.
- القدرة على تعدد المهام لتحقيق النتائج المرجوة.
- قدرة متطورة على التفكير النقدي والإبداعي، بالإضافة إلى القدرة على العمل بشكل مستقل وكجزء من فريق.
- مهارات تنظيمية وإدارة وقت قوية.
- كفاءة متطورة في استخدام حزمة Microsoft Office.
عرض النص الأصلي للإعلان
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Service Delivery Coordinator is a senior administrator, required to work closely with the Service Delivery team and assist with ensuring adherence to processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.
This role contributes to the coordination of general administrative tasks, as well as interfacing with external stakeholders and / or clients.
The Service Delivery Coordinator demonstrates an understanding of the Service Delivery environment and stakeholder interests.
Key responsibilities:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Service Delivery Coordinator is a senior administrator, required to work closely with the Service Delivery team and assist with ensuring adherence to processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.
This role contributes to the coordination of general administrative tasks, as well as interfacing with external stakeholders and / or clients.
The Service Delivery Coordinator demonstrates an understanding of the Service Delivery environment and stakeholder interests.
Key responsibilities:
- Ensures the administration of client complaints being managed by the service delivery team.
- Supports the management all updates for contracted accounts within the team’s portfolio and facilitate and ensure the timely implementation of standard changes within client accounts.
- Ensures the achievement of all deliverables using best practices against agreed service level agreements and key performance indicators.
- Supports the service delivery team by obtaining the right information to satisfy client requirements.
- Coordinates meetings with clients, vendors, and other internal/external stakeholders.
- Collates management information needed to update and produce client service reports and internal reports.
- Assists with the completion of incident reports, meeting notes and other client communication as required and approved by the relevant stakeholder(s).
- Maintains the accuracy of operations and/or procedure manuals and schedules and facilitates annual reviews of all manuals for the team.
- Publishes updates of operations and/or procedure manuals to stakeholders using release management communication channels.
- Assists with day-to-day filing, portal management and maintenance of client records, working with the Legal team to ensure that client contracts are maintained in document management systems.
- Engages with service delivery groups to ensure the seamless delivery of procedures.
- Adheres to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.
- Identifies and implements process improvements to ensure optimal delivery engagement and advise the relevant stakeholders accordingly.
- Performs any other related task as required.
- Ability to adapt to different requirements/scenarios.
- Displays a high level of attention to detail and has a proactive approach to work.
- Reliable with the ability to produce a high quality of work.
- Good written and verbal communication skills.
- Ability to build effective working relationships with a variety of stakeholders.
- Ability to work well within a team environment.
- Strong orientation towards ensuring client satisfaction and service delivery.
- Ability to multi-task in order to achieve desired outcomes.
- Developing ability to think critically and creatively, as well as the ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Developing proficiency in Microsoft Office Suite.
- Relevant high school diploma in addition to vocational training.
- Working towards completion of an ITIL certification preferred.
- Demonstrated experienced gained within a similar role.
- Demonstrated experience in a customer service or administrative role.
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
المصدر: LinkedIn - أُضيفت للموقع في 26 أكتوبر 2026
رقم الإعلان لدى المصدر: 4481476751
رقم الإعلان لدى المصدر: 4481476751
