وظيفة موظف استقبال شاغرة لدى Ultimate Solutions Company في الرياض

Job Summary

We are looking for an elegant, professional, and customer-oriented Receptionist to join our luxury spa team. The ideal candidate will be the first point of contact for our guests, delivering a warm, personalized, and exceptional welcome while ensuring smooth daily reception operations.

The candidate should have excellent communication skills, a polished appearance, and a passion for providing outstanding customer service in a luxury hospitality or wellness environment.

Key Responsibilities

• Welcome and greet guests warmly, ensuring a luxurious and personalized guest experience.
• Manage spa appointments, reservations, cancellations, and scheduling.
• Handle incoming phone calls, WhatsApp inquiries, and guest requests professionally.
• Provide guests with detailed information about spa treatments, services, packages, and promotions.
• Coordinate with therapists and spa staff to ensure smooth appointment scheduling.
• Manage guest check-ins and check-outs.
• Handle payments, invoices, and daily cash transactions accurately.
• Maintain an organized, clean, and welcoming reception area.
• Follow up with guests to collect feedback and ensure satisfaction.
• Handle guest complaints and concerns professionally and promptly.
• Maintain guest records and ensure confidentiality of personal information.
• Promote spa services, memberships, and treatment packages when appropriate.
• Ensure all guests receive exceptional service in line with luxury hospitality standards.

Qualifications & Requirements

• Diploma or Bachelor's degree in Hospitality, Business Administration, or a related field is preferred.
• 2-4 years of experience as a Receptionist or Front Desk Executive.
• Previous experience in a luxury spa, salon, hotel, or high-end hospitality environment is highly preferred.
• Excellent communication and interpersonal skills.
• Professional appearance, positive attitude, and excellent grooming standards.
• Strong customer service and guest relationship management skills.
• Good knowledge of MS Office and booking/POS systems.
• Ability to multitask and work in a fast-paced environment.
• Fluency in English is required; Arabic is an advantage.