وظيفة أخصائي دعم فني للأجهزة المنزلية شاغرة لدى Confidentiel في الرياض

CE Technical Support Specialist - Home Appliances | Based in , KSA

About our client

Our client is one of the leading consumer electronics and home appliances retailers in Saudi Arabia, with a large store network and its own after-sales service operation supporting a wide range of global brands. Due to expansion, they are looking for an experienced Technical Support Specialist to join their after-sales team.

Responsibilities

* Provide advanced technical support to field technicians and service centers across multiple appliance brands

* Deliver technical training to technicians on new and existing products

* Analyze service and failure data to reduce reclaim/repeat jobs and improve first-time fix

* Investigate recurring faults and share root causes and solutions with the service and quality teams

* Prepare technical reports and KPI dashboards for management

Requirements

* Bachelor’s degree or Diploma in Electrical, Mechanical or Electronics Engineering

* Minimum 5 years in home appliances technical support and training

* Proven track record in reclaim job reduction and technical data analysis

* Strong hands-on knowledge of washing machines, dryers, dishwashers, refrigerators, air conditioners, built-in ovens and gas cookers

* Multi-brand experience is a strong plus

* Excellent customer service and communication skills

* Flexible and able to multitask in a fast-paced environment

* Gulf experience is an advantage

To apply: in your application, mention your product expertise and one example of reclaim or repeat-job reduction you achieved (rate before and after).