وظيفة فني خدمة عملاء شاغرة لدى الفنار بالرياض

Job Purpose

Assist in resolving customer issues, provide timely technical support, and ensure quality service. Stay updated on product knowledge and maintain accurate records of customer interactions to help ensure customer satisfaction.

Key Accountability Areas

Issue Resolution:

• Assist in troubleshooting and resolving customer issues, ensuring that cases are handled in a timely and efficient manner.

Customer Interaction:

• Engage with customers to understand their technical concerns and provide support or escalate issues as needed.

Quality Assurance:

• Ensure the service provided meets company standards by following guidelines and processes, with a focus on improving service delivery.

Documentation:

• Accurately record customer interactions, including troubleshooting steps, resolutions, and any feedback, to maintain clear and complete case histories.

Product Knowledge:

• Stay informed on product updates and technical changes to provide effective support, while learning new tools and technologies to enhance service quality.

Role Accountability

HR Proficiency:

• Communicate effectively with peers and supervisors and show openness to directions and feedback.

Delivery:

• Use tools and machinery within efficient cost and time.
• Execute the operational activities as per delivery schedules and work instructions.

Problem-Solving:

• Assist to solve any related issues arise and escalate any complex operational problems.

Quality:

• Implement the quality standards for products, processes, or related activities.

Business Process:

• Execute the tasks as per work routines and instructions.

Compliance:

• Comply to related policy, procedures, and processes.

Academic Qualification

Work Experience

Technical / Functional Competencies