وظيفة مدير ولائم شاغرة لدى Delta Hotels and Resorts® في مكة جدة
Banquets Manager
تفاصيل الوظيفة
تعلن فنادق ومنتجعات دلتا (Delta Hotels by Marriott®) في جدة عن وظيفة مدير الولائم (Banquets Manager). تقدم دلتا تجربة سفر سلسة تركز على الاحتياجات الأساسية للمسافر الدائم، وتلتزم بتوفير بيئة عمل متنوعة وشاملة تكافئ الجميع دون تمييز.
الشروط والمتطلبات
- شهادة ثانوية عامة أو ما يعادلها (GED).
- خبرة لا تقل عن سنتين في مجال إدارة الفعاليات، أو الأطعمة والمشروبات، أو مجال مهني ذي صلة.
المهام والمسؤوليات
- تقدير احتياجات القسم من الأواني والمعدات وتجهيزات البوفيه والعروض التقديمية.
- تطبيق كافة القوانين المتعلقة بالفعاليات.
- فهم تأثير عمليات الولائم على النجاح الكلي للفعالية وإدارة الأنشطة لتعظيم رضا العملاء.
- الالتزام بجميع السياسات والإجراءات وتعزيزها.
- الحفاظ على مستويات النظافة المقررة.
- إدارة مخزون القسم والمعدات.
- جدولة موظفي خدمة الولائم وفق التوقعات ومعايير الخدمة مع تعظيم الأرباح.
- مساعدة الفريق في بناء علاقات دائمة مع المجموعات لاستبقاء الأعمال وزيادة النمو.
- تحديد الأهداف وتفويض المهام لتحسين أداء القسم.
- عقد اجتماعات شهرية مع فريق الولائم.
- العمل كحلقة وصل مع طاقم المطبخ.
- قيادة المناوبات والمشاركة الفعالة في خدمة الفعاليات.
- تقديم مثال إيجابي في التعامل مع الضيوف.
- التفاعل مع الضيوف للحصول على ملاحظات حول جودة المنتج ومستوى الخدمة.
- الاستجابة ومعالجة مشاكل وشكاوى الضيوف.
- تمكين الموظفين من تقديم خدمة عملاء ممتازة.
- ضمان فهم الموظفين للتوقعات والمعايير.
- السعي المستمر لتحسين أداء الخدمة.
- التأكيد على رضا الضيوف خلال جميع اجتماعات القسم والتركيز على التحسين المستمر.
- مراجعة بطاقات التعليقات ونتائج رضا الضيوف مع الموظفين.
- التواصل وتنفيذ إجراءات الطوارئ في القسم والفندق وضمان تدريب الموظفين على إجراءات السلامة.
- مراقبة سلوكيات خدمة الموظفين وتقديم الملاحظات.
- متابعة التقدم ومناقشة الأداء مع الموظفين كل فترة.
- المشاركة في تطوير وتنفيذ خطط الإجراءات التصحيحية.
- مراجعة نتائج استبيانات مخططي الاجتماعات والمشاركة في تطوير إجراءات تصحيحية لمعالجة تحديات الخدمة؛ مع التركيز على التحسين المستمر لرضا الضيوف.
- حضور جميع الاجتماعات ذات الصلة والمشاركة فيها.
عرض النص الأصلي للإعلان
Additional Information
Job Number 26119694
Job Category Event Management
Location 3243 Al Salam Street, Jeddah, Saudi Arabia, Saudi Arabia, 23613VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Job Summary
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE
Education And Experience
Managing Banquet Operations
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 26119694
Job Category Event Management
Location 3243 Al Salam Street, Jeddah, Saudi Arabia, Saudi Arabia, 23613VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Job Summary
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE
Education And Experience
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
Managing Banquet Operations
- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
- Applies knowledge of all laws, as they relate to an event.
- Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
- Adheres to and reinforces all standards, policies, and procedures.
- Maintains established sanitation levels.
- Manages departmental inventories and maintains equipment.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
- Assists team in developing lasting relationships with groups to retain business and increase growth.
- Sets goals and delegates tasks to improve departmental performance.
- Conducts monthly department meetings with the Banquet team.
- Acts as a liaison to the kitchen staff.
- Leads shifts and actively participates in the servicing of events.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Ensures employees understand expectations and parameters.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews comment cards and guest satisfaction results with employees.
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Observes service behaviors of employees and provides feedback to individuals.
- Monitors progress and leads discussion with staff each period.
- Participates in the development and implementation of corrective action plans.
- Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
- Attends and participates in all pertinent meetings.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
المصدر: LinkedIn - أُضيفت للموقع في 16 سبتمبر 2026
رقم الإعلان لدى المصدر: 4467115183
رقم الإعلان لدى المصدر: 4467115183
